The challenge for us at this site space. Susan a manager of Sun Court had been told by a number of potential suppliers that she could not have the 11kg tumble dryer she needed because it just wouldn’t fit. And even her incumbent supplier told her this – which was very disappointing for her, to say the least.
We didn’t take no for an answer and did a detailed Technical Survey and decided that a 11kg Gas tumble dryer would fit. Just. When the installation came along our installation team worked closely with the super helpful onsite maintenance manager we managed to the machine in place. Not that it was easy.
During the installation we took the opportunity to upgrade the gas supply pipe and the ventilation ducting so that they were new, safe and fully compliant with current regulations.
After two weeks of use we came to see Susan and her team for a complimentary site visit to tailor the dryer programs to suit her specific need.
This is what Susan from the Senior management team had to say.
“On the day of installation everything went to plan (even though we had a panic that the machine was too big)! Once working what an absolute relief, Gary spent time talking through the options for programming and we quickly wrote down options that would be useful to us ready for his return visit to do the final sign off.
At the final sign off, Gary arrived promptly, is always cheerful and very knowledgeable on the product we had chosen. We talked through our programmes which were set up in minutes and Gary did a final check that we are doing the cleaning and maintenance to make this machine last a good few years for us.
The machine is in constant use and the programmes really work for us with our laundry now experiences minimal backlogs. The clothes etc come out less creased, we can use multiple washing machine loads and ultimately I suspect that our fuel costs will be reduced. So all in all, a really good product, responsive support via the phone (Kerry is brilliant) and we have complete faith that Gary knows exactly what he is doing. We were anxious about choosing a new supplier, we needn’t have worried.”
Senior management Team at Sun Court Nursing Home
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